Service Desk Personnel Job at Jobs via Dice, Nashville, TN

VjRsWHIxbE9rUVZhMFVyUU9UZnUyRmliL0E9PQ==
  • Jobs via Dice
  • Nashville, TN

Job Description

Job Title: Service Desk Personnel
Location: Nashville, TN

Description:

This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.

Position Summary:

Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Communication & Collaboration Skills:

  • Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
  • Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
  • Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively
Technical Knowledge & Skills:
  • Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
  • Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
  • Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
  • Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
  • Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
  • Daily Tasks

Job Tags

Similar Jobs

BESTstaff, Inc

ISO Quality Manager - 1951 Job at BESTstaff, Inc

 ...QMS system, including programs and manuals for all processes and the tracking of defects, test results, or other regularly reported quality control data to ensure company and industry regulatory requirements. Direct process enhancements to ensure compliance with... 

Public Consulting Group

K-12 SaaS Support Analyst Job at Public Consulting Group

 ...Agent in Boston, Massachusetts. This role involves managing customer support requests in a fast-paced environment, primarily using the Zendesk platform. Candidates should have 3+ years in SaaS support, exceptional communication skills, and a focus on K12 education software.... 

Rebalance Physical Therapy

Physical Therapy- ortho/sports/pelvic floor interest Center city and Narberth Job at Rebalance Physical Therapy

 ...Philadelphia, PA) is seeking a full-time or part-time orthopedic/sports physical therapist with pelvic floor to join our amazing team! Start...  ...orthopedic/sports background. Experience in pelvic floor therapy, particularly in treating pain, pregnancy, and postpartum... 

LanceSoft

Pediatric Hospitalist Physician Job at LanceSoft

We re seeking a Board-Certified or Board-Eligible Pediatrician to join an excellent team in New York on a locum basis. Location: New York (exact location shared upon interest) Schedule: Week on / Week off 24-Hour Shifts Travel & Lodging: Covered Start...

ESS Companies

Graphic Designer Job at ESS Companies

 ...with the same care, ambition, and long-term vision. To help shape and steward our growing brand family, were looking for a Graphic Designer to join our team. Graphic designers at ESSC are self-motivated individuals with a positive attitude who create enterprise-wide...