Job Description

Hiring: Technical Specialist

Duration : Full-Time

Location : Winston Salem, NC (Hybrid)

Schedule:

• Work: ThuSat, 7 AM7 PM
• Training: MonFri, 8 AM4 PM

Strong Technical Foundations in Core Infrastructure (Mandatory)

The client needs someone who is immediately hands-on with:

• Linux (Red Hat)
• Windows Servers
• Networking (Cisco-based)
• Switch/Router/Firewall management
• VMware (5.x/6.x)
• These are non-negotiable skills because you will support critical systems in real-time

🔧 Key Responsibilities

• Provide support for servers, network devices, mainframes, and communication systems
• Conduct diagnostic tests to ensure optimal system performance
• Monitor and resolve client help desk issues; escalate when needed
• Test, install, and maintain communication equipment
• Create documentation and provide training to Operations teams
• Support WAN, IP Telephony, and customer connectivity environments
• Engage with vendors, banks, payment networks and troubleshoot integration issues
• Participate in disaster recovery exercises and system upgrades
• Perform root-cause analysis, triage escalated issues, and maintain run-books
• Support Java, WebSphere, File Transfer, and distributed financial transaction systems

Required Skills & Qualifications

• Bachelors degree or equivalent IT training
• Linux, Windows, Networking (must have)
• Strong experience with Cisco routers, switches, firewalls
• Red Hat Linux (2+ years) in enterprise environment
• Experience in distributed financial transaction processing
• VMWARE 5.x/6.x, WebSphere, MQ, Windows Server
• Strong SQL/DB2 knowledge
• Hands-on experience with Java server-side technologies
• Excellent troubleshooting, communication & documentation skills

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